Cancellation Policy
Last Updated: June 3, 2026
Notice Requirement
Your appointment time is strictly reserved for your care. Our practitioners travel to your location and allocate dedicated clinical time for each visit. We require a minimum of 24 hours notice for all cancellations or appointment modifications.
To cancel or reschedule, please contact us by phone or email as early as possible and at least 24 hours before your scheduled appointment time.
Cancellation and No-Show Fees
The following fees apply based on the notice provided. All fees are charged in Canadian Dollars (CAD).
Sufficient Notice
No ChargeCancellation or rescheduling with 24 or more hours notice. Your appointment may be rescheduled at no additional cost.
Late Cancellation
50% FeeCancellation or rescheduling made within 24 hours of the scheduled appointment. A fee equal to 50% of the scheduled session rate will apply.
No-Show
100% FeeFailure to attend a scheduled appointment without any prior notice. The full session rate will be billed. No refund or credit will be issued. Repeated no-shows may result in discontinuation of services.
Medical Emergencies
We understand that unforeseen medical emergencies occur. If you are unable to provide 24 hours notice due to a genuine medical emergency, please contact us as soon as possible. Exceptions to the cancellation fee may be considered on a case-by-case basis at the discretion of the clinic.
How to Cancel or Reschedule
To cancel or reschedule your appointment, please contact us using any of the methods below. Requests are accepted any time; however, the 24-hour notice window is calculated from your appointment start time.
Related Policies
For information about payment terms and refunds, please review our Refund Policy. For questions about how your personal information is handled, please see our Privacy Policy.