Refund Policy

Currency

All fees and charges issued by Med Home Services are listed and processed in Canadian Dollars (CAD). This applies to all physiotherapy and any other services rendered.

Payment Terms

Services are rendered at the time of your scheduled appointment. Payment is expected following the completion of each session.

If payment is not collected at the time of service, an invoice will be issued to the client for the outstanding amount. Invoices are payable upon receipt.

An official receipt is issued immediately upon payment, suitable for submission to extended health insurance providers for reimbursement purposes.

Official Receipts and Insurance

Upon payment, clients receive an official clinical receipt issued immediately after payment is made. This receipt includes:

• Date and time of service
• Name of the regulated practitioner
• Service rendered and duration
• Amount paid in Canadian Dollars (CAD)
• Registration number of the regulated practitioner

Clients are encouraged to submit these receipts to their extended health benefits provider. Please verify your plan coverage prior to your appointment. Med Home Services does not guarantee insurance reimbursement.

No Refunds Once Services are Rendered

Because clinical services are delivered in person or virtually at the time of your appointment, no refunds will be issued once a service has been rendered.

If you wish to cancel or reschedule your appointment, please refer to our Cancellation Policy for applicable timelines and fees. Cancellations made with sufficient notice will not be charged.

Cancellation-Related Fees

Fees charged for late cancellations or no-shows are governed by our Cancellation Policy: